Frequently Asked Questions
If you don’t see a common question below that needs answering, please get in touch here.
Order enquiries
Simply choose a print size (if applicable) from the print detail page, enter your desired quantity and click ‘Add to cart’. You will then be able to view your cart contents and checkout, or continue shopping.
Payment can be made using your Credit/Debit card or your PayPal account. Payments are processed using the PayPal payment gateway and are 100% secure and safe. Take a look at www.paypal.com/uk for more information. You do not need to have a PayPal account to pay using your Credit/Debit card.
Please allow up to 4 to 5 working days in Europe and 6 to 7 working days for the rest of the world.
Yes, providing your order hasn’t been processed and dispatched already.
Artwork enquiries
No, all prints come carefully flat-packed without frames. The prints available are standard sizes, and frames to fit suiting your style can be purchased in a number of stores online and on the high street (including Amazon and eBay).
We use a Certified Studio for digital fine art printing (Giclée). They use pigment based, archival quality inks, printed on Matt Ultra 240gsm paper.
Yes, they are prints of original paintings by Hannah Carnegie.